CardShark Policies Updated 2/28/2007
CardShark has a handful of general policies that guide our business practices. We want our valued members to understand how we do business here at CardShark. A convenient link on your My Account page wil bring you to this page at any time. A revision date clearly shows you the last time these policies were updated.
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General
Let's face it, sometimes the Post office misplaces an envelope. Buyers on CardShark are given the option to purchase Postal insurance from each participating seller to have some way to collect on losses in shipping. However, sellers are not required to provide Postal insurance as an option to buyers. Sellers are allowed to set thresholds for minimum order amounts required to justify the hassle of filling out those insurance forms.
So, what to do when something is lost in shipping?
- If this is the first issue ever filed between buyer and seller, CardShark will offer a 1/3 split on the order where each party - including CardShark - takes a 1/3 loss on the order. Both parties must agree for this to work.
- If seller offers insurance and the order qualified, but insurance wasn't purchased, the buyer is responsible.
- If a seller doesn't offer insurance at any level or if the order was too small to qualify, the seller is responsible.
CardShark encourages sellers to consider offering the option of insurance on all orders.
- If insurance was purchased and an order is lost in shipping, it is then the seller's responsibility to open a case regarding loss with the Post office to recoup the loss.
We encourage the purchase of insurance on large orders. Please don't buy a $50-$100 card and not get insurance, as it puts you as a buyer at risk for postal loss and damage.
Orders shipped outside the US are NOT eligible for insurance at this time. Buyers please note this risk. The most CardShark can offer on these losses is to try to help negotiate the 1/3 split on the order total. On loss claims outside the US, CardShark will ask the seller to produce a postal receipt when a lost order of significant value is claimed by the buyer. Sellers, please save your receipts!
, as we do keep track in our user records. We will investigate and check both parties' records before a decision is made. CardShark is released from claims, demands and damages in the event of a dispute between the buyer and seller on losses in shipping. We will try to help you resolve things, but only after you've given it a try first yourselves!
Buyers
CardShark employs a customer service team, backed by a professional customer issue ticketing system. Tickets may be opened on orders that are late, damaged, or have another problem from 6 - 30 days after the transaction date. The seller has 5 business days to respond to this ticket.
If no ticket has been opened within 30 days of the transaction date, CardShark is not required to assist in resolution of the problem - the buyer is encouraged to use our webmail system to communicate directly with their seller to resolve things.
If the seller doesn't confirm an order you've placed in 3 business days, you can cancel the order yourself for up to 30 days after the transaction date. If the transaction is not canceled within 30 days, buyer surrenders their right to claim a refund on that transaction. Occassionally a refund may be granted, but a 3% transaction fee will be applied to cancellations after 30 days when granted.
Feedback ratings on transactions can only be changed by request from the buyer. We reserve the right to delete ratings and feedback if deemed inappropriate or offensive (ratings that include threats, profanity, and outrageous statements).
Orders are always shipped to your CardShark registered address. Sellers are not instructed to ship to your PayPal address. You may write your seller to request shipment to a different address, but it is the buyer's responsibility to pay for additional postage in the event of a mix-up.
Sellers
If a seller has no sales for one year, their cards will be unlisted and deleted from the system. Sellers may return and relist their cards at any time. One month beforehand, sellers will be notified by email that their inventory is about to expire. Our goal is to ensure that cards listed on CardShark are still for sale. To generate sales, we encourage you to list cards that are in demand, at a competitive price, and to review and update on a regular basis.
You must have a verified PayPal account set up before you can list cards to sell on CardShark. This was part of the member agreement you consented to when you signed up. If your PayPal account is suspended or not yet verified, your account will be put on vacation until it is in good standing.
CardShark employs a customer service team, backed by a professional customer issue ticketing system. Tickets may be opened by the buyer on orders that are late, damaged, or have another problem from 6 - 30 days after the transaction date. You, the seller, have 5 business days to respond to this ticket. Failure to respond may result in a refund to your seller at YOUR EXPENSE.
Your personal payment schedule depends on your seller level. Read about pay schedules. You may request a review of your seller level if you believe you qualify for a promotion, and thus faster payments. This schedule is used to help prevent fraud from unproven sellers. If you are serious about selling, you can quickly get promoted to Landshark status.
CardShark makes all attempts to pay by 5 PM Pacific time on Fridays, but we do reserve the right in extreme circumstances to pre-pay, or delay pay, by one business day.
If you support Priority Mail, you must confirm and ship orders by the next business day. You can adjust your preference to do so here.
If the seller doesn't confirm an order in 3 business days, the buyer can cancel the order for up to 30 days. If buyer cancels the order during this period, seller is then placed on vacation automatically and will receive an email regarding the cancellation. They can return from vacation at will, but repeat offenses may result in loss of seller privilege. Be proactive if you cannot fill an order, and contact our service team to cancel instead of waiting for the buyer to do so.
We expect that sellers have, and are ready to ship, cards they are selling. If a confirmed order needs to be canceled without good reason, the seller will be responsible for a 3% cancellation fee. This fee will be carried as a negative balance on your account and deducted from your next payment.
Good reasons: We have water in the basement and my collection was damaged in storage. I miscounted, and listed more of this card than I had to sell. Your system had a bug that caused a mis-listing.
Not good reasons: I sold my collection last week, and forgot to unlist my cards from the site. I'm trying to get the cards back from my friend. I didn't get my shipment of (newly released set) on time, so I don't have the cards yet.
CardShark retains the right to delay future payments from sellers who have open customer service complaints, until the seller makes a sincere attempt to resolve the issue(s). If a seller has repeated complaints from customers that are not resolved satisfactorily, selling privileges will be revoked.
CardShark's premium seller level programs - Landshark, Hammerhead and Great White - are awarded to sellers based on certain guidelines set forth, as well as the consensus of our support team. Members are reviewed and levels adjusted roughly every month based on sales activity and customer feedback. Reward benefits are at the discretion of CardShark, and can be revoked or changed at any time.
Feedback ratings on transactions are changed through requests from the buyer. If you feel you were awarded a rating that wasn't justified, try to contact your buyer and ask that they reconsider. Ratings that include threats, profanity, outrageous, or slanderous statements will be removed at the discretion of the support team.
Abuse of the "notes" field in card listings is not allowed. Sellers may not use this space to advertise their personal web site or store, use profanity, or put down another seller. Listing cards at "joke" prices is not allowed. CardShark will remove offending entries.
Member information
If email to your account bounces for any reason, we reserve the right to put your account on vacation, and possibly suspend your account until a communication channel can be re-established.
You are allowed one account per person.
Non-US members must provide phone numbers, due to new US Postal regulations. We encourage all members to provide a phone number and backup email in case of an outage of your primary email address.
CardShark provides a messaging system for users to send notes and questions to one another about items for sale, purchases made, orders received, and other topics pertaining to CardShark-related business only. This system is not for use in trying to buy or trade cards outside of CardShark, promote your own business, or spam members with unwanted messages. Users abusing the webmail system may be blocked from further use of the service.
CardShark is intended as a forum for members to buy and sell cards from each other. Using member's mailing addresses to send Postal mail to advertise, solicit, send chain letters, or otherwise send unwanted mail to members is not allowed and grounds for suspension. No additional materials that do not relate to the transaction at hand can be included with an order.
The SharkShares rewards program is designed to reward our members for buying, selling, promoting, and actively participating in the CardShark community. Attempts to fraudulently earn Shares will result in cancellation of all Shares from your account, and may result in a bill for any rewards claimed to date.
By agreeing to be a memeber of CardShark, you agree to these policies. We expect everyone to act responsibly! If you have a question, or need clarification on and of these policies, please send your inquiries to info@cardshark.com.
Finally, all of these policies may sometimes sound grim, but it is here to protect all parties
involved in transactions. You can always count on our top notch customer service team
to do our best to make sure all parties are pleased with their transactions. We value
all of our members and appreciate your business!
Sincerely,
CardShark Member Services Team
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